Shipping & Returns

IMPORTANT:  Not all designers use the same sizing measurements. Please check each items sizing chart on the product page. Proper measurement is the surest way to avoid returns due to sizing issues. To guide you in measuring your dog and choosing the right items, we provide sizing charts for our designer brands and our custom dog clothes.  Please contact us if you need sizing assistance, we will be happy to assist you.  505-891-9244.

Placing Orders 

  • Your satisfaction is a high priority to us.
  • Every designer or manufacturer has their own size chart.  Please verify sizing before purchasing.  
  • Shop our secure site 24 hours a day, 7 days a week. A confirmation email will be sent after your order has been placed. Tracking information will also be sent to the email address on your order, when your order ships.  Items may be shipped in more than one package.
  •  If your purchase has to be reshipped due to insufficient address, you will be billed reshipping fees.
  • In order to keep our overhead low, we do not stock all products.  We make every attempt to ship your order within 5 business days, with the exception of Susan Lanci products, some beds, custom item and personalized items.
  • We will ship to a different address than your billing address.  Payments are processed at the time your order is complete.  Credit card refunds cannot be issued for 24 hours due to our payment processor's requirements.
  • Please note our holiday schedule.  We are closed on New Years Day, Easter, Memorial Day, July 4th and Labor Day, the Friday after Thanksgiving and the week in between Christmas and New Years Day for inventory. All orders placed will be still be processed.  
  • If there is an item you are looking for and it is not on the site feel free to contact us, we may be able to find it for you or something similar.

To make your shopping easier, we suggest you set up an account.  You can

  • check on your orders
  • send us messages
  • add multiple shipping addresses
  • save your payment methods
  • check your Wish Lists
  • see the products your recently viewed
  • confirm your account settings (change your email address, phone number or password)

Tracking Orders

  • Once your order has been shipped, A confirmation email will be sent after your order has been placed. Tracking information will also be sent to the email address on your order, when your order ships.  Items may be shipped in more than one package.
  • PupRwear Dog Boutique is not responsible for incorrect shipping addresses given, refused shipments and/or lost packages. 
  • Orders may be delayed pending receipt of all item ordered. Once your package is scanned by the shipping provider (USPS, UPS, Fedex), PupRwear Dog Boutique has not further responsibility.

Returns Policy

  • Most new, unopened items within 30 days of delivery can be returned for a store credit. Christmas items are available for returns until January 15th. 
  • Due to strict health regulations, returns or exchanges cannot be accepted on the following items:  Belly bands, panties, swimsuits, shoes, toys, seasonal, costumes, personalized items, custom or made-to-order items, beds, blankets, carriers, strollers, stairs, crates, car seats, bowls and feeders. Preston collars and harnesses are also considered made-to-order. All Clearance and Bare Bone sales are final.
  • All returned clothing merchandise must be in its original packaging, complete with sizing tags, packaging materials, unworn and in pristine condition. No items will be accepted for returns/exchanges that have dog hair, slobber or smells on them. If you were unsure of sizing, we suggest you put a t-shirt on your dog before trying it on your dog, especially with coats. This ensures our customers receive items in new and excellent condition.  Please do not spray perfume or cologne on your returns, we can not accept them.
  • PupRwear will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please contact us within 10 business days of receiving your order.
  • We suggest using USPS (Post Office), for most returns, as they are normally as they are usually the least expensive. Please include tracking, PupRwear is not responsible for items not received. 
  • Upon receipt, items will inspected to confirm that it is unused and in original product packaging. (We reserve the right to refuse items that have been used or are missing tags, boxes, etc.) If we do need to send the items back, the customer will be billed for shipping expenses.
  • On all approved returns you should expect to receive your store credit within one to two weeks of receipt; however, in most cases the store credit will be sooner.  This time period is necessary in order to process your return once it is received.  You will receive a code via email with the 'code' to be used at checkout in the amount of the credit.
  • If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond within 24 - 48 hrs. 
  • We do not accept returns without authorization by our office, no exceptions.  All returns need an RMA number issued by PupRwear.

Shipping

We can ship to many international addresses. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  Most beds and large items can not be shipped internationally.  We are not responsible for any foreign countries taxes, custom fees or any delivery fees.